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Campaign success! Plans to close rail ticket offices in England have been scrapped

Photo of a ticket office at a train station with the blue shutter closed.
1 November 2023

You may have seen the incredible news that the government is scrapping its plans to close rail ticket offices in England.

Earlier this year, our amazing supporters helped us send 600 letters to rail companies about the impact that this proposal would have on disabled passengers.

Their voices were part of 750,000 who responded to the public consultation: demonstrating the power people have to make change when we work together! 

"We are thrilled that the proposals to close ticket offices have been scrapped, though they should never have been on the table in the first place. Thank you to everybody who helped us do our bit to challenge this alongside countless other activists and organisations. Together, we helped to secure the rights of millions of disabled passengers across the country. We couldn't have done it without you."
Lucy Croxton, Together Trust Campaigns Manager

There’s still more to be done for rail accessibility and we’re continuing to tackle some of the key obstacles, such as step-free access. You can read more and continue to support the campaign here.

Last month, students and staff from Bridge College also met with the Mayor of Greater Manchester Andy Burnham. After speaking and discussing accessibility and local issues affecting our students, he shared:

“Everybody in our city-region should be able to travel around confidently and safely, and it’s simply not acceptable that people here in Greater Manchester still face a lack of facilities to meet their needs. We’re doing all we can to call out accessibility issues where we find them and push for equal access for all rail users.”

Read more about his visit here.

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Contact us: Together Trust Centre, Schools Hill, Cheadle, Cheshire SK8 1JE | Tel: 0161 283 4848

Established 1870 | Registered charity No. 209782 | Registered in England 00301722 | Vat No. 611 4005 06