Together Trust Charity Awarded Gold by Investor in Customers
The Together Trust, a leading North West disability charity, has been awarded the prestigious gold accreditation by Investor in Customers (IIC) for its exceptional support of children, individuals and families.
It is the third time the organisation has received the gold standard accreditation, which recognises outstanding service for the people they support.
The Together Trust was first established in Manchester in 1870. It now cares for and champions the rights, needs and ambitions of care-experienced children and people with disabilities, autism and mental health differences.
Individuals supported by the Together Trust and their families were asked to provide feedback. This was collected alongside comments from staff and commissioners.
Feedback shared with Investor in Customers described the Together Trust as ‘Knowledgeable, caring, friendly staff with excellent understanding of children with additional needs as individuals.’
Speaking on behalf of the Together Trust, Mark Lee, Chief Executive said: “We’re proud to receive the highest recognition once again from Investor in Customers. The people we support are at the heart of absolutely everything we do, and we’re delighted that this is reflected in the feedback from families, foster carers and commissioners.
I would like to thank our wonderful team of employees and volunteers who work tirelessly to deliver the highest standard of care. I’m also grateful to everyone who provided valuable feedback to Investor in Customers. Your views will help us to continue to improve our wide range of services across the North West.”
The evaluation is conducted by independent assessment organisation, Investor in Customers.
Tony Barritt, Managing Director, Investor in Customers Ltd said: “Delivering a great customer experience during the last couple of years has been a challenge for organisations in all sectors. For Together Trust to not only repeat their Gold Standard Investor in Customers accreditation but to actually increase their overall scores, is a remarkable achievement.
They have a diverse workforce working in a challenging environment but the feedback from all stakeholders, including parents, carers and local authorities, clearly shows that the Trust’s staff not only understand the need to ‘think customer’ but also show through their actions a clear commitment to always seeking to do the right thing at the right time. We are delighted to be able to recognise Together Trust’s achievements with our highest accolade.”
For further information please contact Camilla James at Together Trust on 07818 407786 or email firstname.lastname@example.org
About the Together Trust
Since 1870 the Together Trust has been providing life-changing care, support and education services in the North West of England. The charity works to challenge the negative perceptions and missed opportunities that people with disabilities, autism or complex needs and care experienced people face in society. With a team of over 900 dedicated people, they work flat out to create a society where people are valued within their communities.
Find out more about the Together Trust on our website www.togethertrust.org.uk